Stove Spares LtdStove Spares Ltd

Need help? Contact our team Today on 01646 278010 - Opening Hours: Mon-Fri: 9AM - 5PM - Sat: 9AM - 2PM

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Customer Service:

Post & Packing:
We aim to dispatch all in stock items the same day if ordered before 2PM with an aim to deliver the items within 1-2 working days.
All items are packaged to ensure safe delivery to you and we use recycled materials where possible.
Medium/Large Items are sent via a National courier on a next working day service.
Smaller items depending on weight and size are either sent via courier or by Royal mail.
PLEASE NOTE: If you are not home when delivery is attempted the courier will attempt delivery 2 more times before returning the package to us.  Should the package be returned to us, it would be your responsibility to pay redelivery charges.
Delivery within England & Wales is FREE of Charge however due to increased costings beyond our control we have to charge for deliveries to certain postcodes in  Scotland & Off shore Islands.  This is beyond our control.
Upon dispatch you will be sent an email to confirm your orders dispatch along with a tracking number for the consignment.  If you provided a mobile phone number at the checkout you will also receive a SMS notification along with your tracking number.
Delivery Time Scales & Additional Charges:
We aim to dispatch all stock items the very same day if ordered before 2pm.  Depending on the postal code for the delivery it can vary in the delivery times.
England & Wales:
Delivery Type: Delivery Time Scale: Delivery Charge:
 Small Packages Within 1-3 Working Days  Free
 Next Day (Order before 2pm) Next Day if ordered before 2pm Free (Excludes some postcodes)

Scotland & Offshore Islands:
Due to the complexity of the Zones set up for Scotland delivery time scales can vary and reccomend you check the price for your postcode by adding your items to shopping cart and going to the checkout screen where it will calculate the shipping cost.
Returns & Replacements & Refunds:

We will always ensure that our goods are securely packaged before being transported to the customer.

We will  replace (for free) any item found defective or damaged upon delivery. Please note that it is your responsibility to check the goods before accepting them from the courier company.

You must contact us within 24 hours to inform us that there is a problem so we can can claim against the couriers insurance.

We cannot accept return of products which are damaged after delivery.

After the fourteen days cooling off period has elapsed. We have the right to refuse the return without good reason. Please contact us to discuss the situation with us and we will make a decision accordingly. We will make a deduction from any refund to cover the cost of collection.

If you the customer orders an incorrect item we will replace it with another item of your choice however you will be responsible for the cost of returning the item to us. The item must be returned in the exact packaging as it was delivered in. This excludes custom made or special ordered items.  Any returned items are subject to a restocking fee and will go inline with the manufacturers restocking fees.

To initiate a refund or replacement please contact us on 01646 278010 or by contacting us using our "Live Chat" service or by sending us a message via the Contact us page

Please not any refunds actioned will be processed the same day and the refund should be processed back to your bank within 48 hours (Monday-Friday)


All transaction information passed between and Our Payment providors systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Our payment processors are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Please Note: We do not store credit card details nor do we share financial details with any 3rd parties.  Please also note that full payment is taken at the time of ordering.

Payment, Pricing & Promotions:
While we try to be as accurate and correct as possible with our pricing, unfortunately sometimes pricing errors can happen.  Should a product be incorrectly priced we have the right to cancel any order placed and refund any monies paid for the product.
Viewing Orders:
If you registered at the check out you will be able to log into your account and view existing orders and their progress.
Updating Account Information:
If you registered your details on our site you will able to log in and update your account information as you wish.  Please note that by updating your details will not reflect on to any orders already being processed.  Should you need to change any information please contact our customer care team on 01646 278010.
© 2017 Stove Spares Ltd ® - Company VAT No: GB259992338