I ordered the firebricks and they were delivered by return of post at a much more reasonable price than I could find anywhere else online. However, I then ordered a grate plate for the same stove which I was told would be 3-5 days to deliver. I am still waiting a week later for the part. Nobody has been in touch totell me why the part is delayed. I wrote to the company and was told that they had the part on order and it would a day or so before delivery. That was last Wednesday and I still don’t have it.
MANAGEMENT RESPONSE: THANK YOU FOR YOUR REVIEW. WE ARE GLAD TO SEE THAT YOU WERE PLEASED WITH THE BRICKS. IN RELATION TO THE SECOND ORDER WE HAD TO ORDER IT FROM CHARNWOOD AND UNFORTUNATELY CHARNWOOD WERE A LITTLE BEHIND. I CAN SEE HOWEVER THAT WE DELIVERED IT ON THE 6TH WORKING DAY.