I didn't realise the firm was relatively local - so a member of staff offered to deliver after work. I then realised I'd ordered firebricks for Charnwood Island 2 instead of Island 1, and they replaced without handling charge. Very pleased.
Delivery was prompt, price competitive with other internet sellers I found. The bricks came with plenty of sealant to fix them in place and instructions. I've never tackled my stove before and was happy that this job turned out to be straightforward. Thank you, stove spares, I'll be back!