Stove Spares Ltd deliveries
How will my spares be delivered?
Smaller parcels like rope seal kits etc are dispatched using a Royal Mail service and are sent via a 1st class service. Royal Mail 1st class items can be expected to be delivered within 3-5 working days from dispatch.
Please Note: If you require a faster delivery service we can arrange the smaller items to be sent via DPD on a next day service. Please contact our sales team on 01646 278010 to arrange this.
Larger items which includes fire bricks, fire grates and more fragile items like glass etc will be sent in a protective box using the DPD service. Spare Parts sent via the DPD service are packaged using recycled and or easily recyclable packaging to help protect the fragile items.
DPD operates a next day service from the date of dispatch. You will be notified of the dispatch and you can track your parcel within a few hours.
Our prices for our parts and delivery are raely beaten on price, however if you find a better quote elsewhere do not hesitate to let us know.
Delivery Prices - Courier Service:
UK Mainland = £6.95 Inc VAT
DPD Delivery Information
Once we have dispatched your goods via DPD you will received an automated Shipping messages from our in house customer management system via email to inform you that the parcel has been packaged and shipped. Once the item has been collected you will receive further updates from DPD directly. If you have provided a Mobile number you will receive SMS messages to update you on the progress. You can also download the DPD tracking app for IOS and Android.
On the day of delivery you will receive an update to confirm that your parts are out for delivery and once sorted on to the vehicle you will receive a 1 hour time slot for delivery. You will have full control over the delivery process and you can provide the driver with updates via the website and app.