The Replacement Baffle/Throat Plate suitable for the Franco Belge Belfort is a steel plate designed to sit above the fire bricks and helps to slow the flames within the firebox to help with combustion and to ensure the heat stays within the firebox longer.
Check your baffle regularly to ensure it is not damaged. Using a damaged baffle can cause serious damage to your stove.
Installing the Franco Belge Belfort Baffle is extremely easy and can be completed in around 5-10 minutes.
Lift the baffle with one hand to the roof of the stove.
Remove a side brick one at a time and then remove the rear fire brick.
Remove baffle by bringing the stove towards the door opening and remove at an angle.
Replace baffle and lift to top of stove and repeat the above steps in reverse.
The product arrived at my home outside Inverness two days after I placed my order. The quickest ever. Well done.
The price compared well with your competitors but the carriage at over £12, although half that quoted by another firm, was a rip-off. We are well used to such treatment in the Highlands and firms like yours have been criticised by the Scottish Government. Take a look at other major firms and you will find they can deliver at a much more realistic price. Get your delivery prices down and you will get a good name and customers will return to you.
MANAGEMENT RESPONSE: Thank you for taking the time to review our products and service and Im glad you were happy with the product and delivery speed. In respect to your comments regarding the delivery charges I would like to point out that we have no control over the cost of delivering to your postcode. We make no profits on our delivery charges in fact we make a small loss on this. If we are half the price of our competitors then id say that is a very good indication that we are not out to rip off our customers. In terms of what other companies do I would say they would compare with what we do as we all use the same methods of shipping. We have tried all major couriers and they all charge more for IV postcodes and other Highland areas. Again this is not down to us.
Ordered two baffle/throat plates and only one arrived. Emailed on a Sunday to say could they contact us on the next working day, got an email back within five minutes apologising and saying the second one would be shipped on Monday, it arrived today Wednesday. Can't ask for a better service.
This is the second time ive used this company and they seem to have lots of stock readily available for the basic items so its ideal for me knowing I can get the baffle quickly and fit the part for my customer.
The parts are perfect and they are very well priced.
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Review by Chimney Sweep Man /
(Posted on 29/03/2017)