Review Details

Franco Belge Belfort Baffle/Throat Plate - 222542

Product Rating:

Product Rating
How Do You Rate The Quality Of The Item?
100%
Did The Item Arrive In A Satisfactory Time?
100%
Were You Happy With Our Communication?
80%
How Likely Are You To Recommend Us?
100%

Product Review (submitted on 15 July 2019):

The product arrived at my home outside Inverness two days after I placed my order. The quickest ever. Well done.
The price compared well with your competitors but the carriage at over £12, although half that quoted by another firm, was a rip-off. We are well used to such treatment in the Highlands and firms like yours have been criticised by the Scottish Government. Take a look at other major firms and you will find they can deliver at a much more realistic price. Get your delivery prices down and you will get a good name and customers will return to you.

MANAGEMENT RESPONSE: Thank you for taking the time to review our products and service and Im glad you were happy with the product and delivery speed. In respect to your comments regarding the delivery charges I would like to point out that we have no control over the cost of delivering to your postcode. We make no profits on our delivery charges in fact we make a small loss on this. If we are half the price of our competitors then id say that is a very good indication that we are not out to rip off our customers. In terms of what other companies do I would say they would compare with what we do as we all use the same methods of shipping. We have tried all major couriers and they all charge more for IV postcodes and other Highland areas. Again this is not down to us.

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